There are two types of shipping we provide:

Investiture	Delivery Methods	Commodity Total Price	Total Delivery and Service Charges	Delivery Days
	Normal Delivery
		Below AU $100.00	AU$10.00	2-10 working Days
		AU$100.00 or Over	AU$20.00
	Express Delivery	Below AU $100.00	AU$10.00+10.00/item	1-3 working Days
		AU$100.00 or Over	AU$20.00+10.00/item
* We do not ship to Peurto Rico, military bases, Post Office addresses. * Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

NOTE:
We guarantee all the normal orders will be processed in 2 business days, but we are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

Our Global Sites

camcorder-battery.org	bargain-batteries.com	batteryonline.org.uk	ultimate-electronics.co.uk
USA	Canada	UK	Ireland
kamcorder-akkus.de	top-battery.com.au	openuser.auctions. yahoo.co.jp	camcorder-battery.org
Germany	Australia	Japan	Canada

 

Payment Methods

We accept credit card payment through WorldPay or PayPal payment system, (Credit terms are not available). We also accept Cheque, Money Order and Bank Transfer.

For purchase amounting to AUD700 or more, we only accept payment through PayPal, Bank Transfer, Cheque and Money Order. If the purchase amount exceeds AUD1200, we only accept payment through Bank Transfer, Check or Money Order.

WorldPay payment system supports Visa, Visa Purchasing, MasterCard and WorldPay.

WorldPay payment system supports Visa, Visa Purchasing and MasterCard.

PayPal payment system supports Visa, MasterCard, eCheck and PayPal.

Cheque and Money Order

Bank Cheque and Money Order are generally cleared as paid within a day of arriving, however we maintain a clearance time of 5 days for any Company Cheque and 11 days for Personal Cheque due to current banking methods.

Bank Transfer: Please place an order through our online shopping cart first, then write down your Order Number in the description of the cheque, and send to:

Australia local bank account: There is no additional handling fee for transferring from an Australia local bank account.

Overseas bank account: If you want to make a transfer from an overseas account (Bank Account outside Australia), additional charge AU $15.00 will be charged per order for bank transfer handling fee.

Tax
The total price of any order will include the applicable sales taxes only. All other taxes that may apply are the sole responsibility of and to be paid by the customer.

Security Guarantee
Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Refund
After we have issued a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost, tax and delivery less any re-stocking fees (where applicable). Delivery and Service Chargers will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.

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We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

1. Unless otherwise specified, we warrant our products for 1-Year from the date of original purchase under normal and non-commercial use.  Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@top-battery.com.au . Items returned without RMA# will delay the process or be ignored.
3. In returning items to us, C.O.D. on shipments will not be accepted.
4. If you are not satisfied with our product(s), please contact us throughinfo@top-battery.com.au to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
5. Returns due to our error:

• If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete.  If items are returned by express delivery or courier, refund will only cover up to au$10.00.
• After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
• After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
• Replacement products or refund will be arranged for all fault products returned, subject to technical test results that justify Customers' complaint. 

6. Please ensure that returned items are the one that you purchased from us. Should you send us any other products that are not purchased from us and want to have them back, you have to pay for all the additional shipping charges so incurred.

Return Merchandise Authorization (RMA) Procedures

1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@top-battery.com.au to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
5. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.

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