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There are two types of shipping we provide:
(1) Registered Delivery - "Australia Post" Delivery
Service.
(2) Special delivery - "Australia Post" Special Delivery is a must if you want to receive items as soon as possible. The additional charge for this special service is AU$ 10.0 per item.
PS. These two choices of shipping methods will show when ordering.
Provide fast shipping: Usually we ship out the order item(S) at the same business day.
Most orders ship within 1-2 working days, and standard delivery times range from 3-7 days for most AU destinations. Order must be placed before 3 PM to ship out the same day. Any order placed after 3PM will ship the following working day. Special we offer ship service on Saturday, but if you orders placed on Sunday will ship on the following Monday.
Shipping Method:
By
Australia Post |
Commodity Total Price (AUD) |
Delivery and Service Charges (AUD) |
| Shipping Rates Per Item: inc. GST |
$0.01 - $99.99 |
$10.00 |
| $100.00 - $200.00 and over |
$20.00 |
* We do not ship to Peurto
Rico, military bases and Post Office addresses.
* Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred. |
Our Global Sites
We accept credit card payment through WorldPay
or PayPal payment system, (Credit terms are not
available). We also accept Cheque, Money Order
and Bank Transfer.
Any purchase over AUD550, please pay by Bank
Transfer or Money Order. Thanks for
your cooperation.
WorldPay payment system supports Visa, Visa Purchasing, MasterCard and WorldPay.
WorldPay payment system supports Visa, Visa Purchasing and MasterCard.
   
PayPal payment system supports Visa, MasterCard, eCheck and PayPal.
(Payment by PayPal get extra 1% discount!)
 
Cheque and Money Order
Bank Cheque and Money Order
are generally cleared as paid within a day of arriving, however
we maintain a clearance time of 5 days for any Company
Cheque and 11 days for Personal Cheque
due to current banking methods.
Bank Transfer: Please place an order through our online shopping cart first, then write down your Order Number in the description of the cheque, and send to:
Australia local bank account: There is no additional handling
fee for transferring from an Australia local bank account.
Overseas bank account: If you want to make a transfer from
an overseas account (Bank Account outside Australia), additional
charge AU $15.00 will be charged per order for bank transfer
handling fee.
Tax
The total price of any order will include the applicable
sales taxes only. All other taxes that may apply are the sole
responsibility of and to be paid by the customer.
Security Guarantee
Shopping with us is safe and secure. None of our customers
have ever reported fraudulent use of their credit cards as a
result of shopping with us. You can be assured that the information
you give us is confidential. We do not sell, rent or share information
of our customers with other parties.
Refund
After we have issued a refund authorization to the bank, credit
will appear on the customer's statement within one to two billing
cycles, depending on the time required for the card issuing bank
to process such transaction. Credit will be issued for part cost,
tax and delivery less any re-stocking fees (where applicable).
Delivery and Service
Chargers will not be refunded in all cases. Refunds will
be made with the same method of payment as the original order.
Credit card refunds will only be made to the same card used for
the original purchase.
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Warranty
and Return Policy We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:
- Unless otherwise specified, we warrant our products for 1-Year from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
- All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@top-battery.com.au
. Items returned without RMA# will delay the process or be ignored.
- In returning items to us, C.O.D. on shipments will not be accepted.
- If you are not satisfied with our product(s), please contact us throughinfo@top-battery.com.au
to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
- Returns due to our error:
- If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete. If items are returned by express delivery or courier, refund will only cover up to au$10.00.
- After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
- After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
- Replacement products or refund will be arranged for all fault products returned, subject to technical test results that justify Customers' complaint.
- Please ensure that returned items are the one that you purchased from us. Should you send us any other products that are not purchased from us and want to have them back, you have to pay for all the additional shipping charges so incurred.
Return Merchandise Authorization (RMA) Procedures
- Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@top-battery.com.au to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
-
Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
-
Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
- Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
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It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.
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