About Us

Top-Battery.com.au was founded in 2003.

We provide products of great value for our customers and aim to develop a large client base. Please feel free to contact us if you have any questions.

Who are we?
We are a manufacturing representative and distributor of battery packs for the portable electronics industry. We specialize in the distribution of leading edge technology battery packs for notebook computers, camcorders, cameras, MP3s, PDAs, power tools, cellular phones, and more. Top-Battery is here to help you obtain the high quality batteries, battery chargers, adapters and electronic accessories at the best price, serving over Australia.

Do we sacrifice quality for low prices?
We have a complete engineering facility for battery pack testing. This enables us to provide the most up-to-date battery pack testing for the most advanced portable consumer electronic products. We sell only quality products from quality suppliers.

How can we sell at such a low price?
We buy in bulk and pass on savings to the customers. We have more than 10,000 pieces of batteries in stock and offer the best service to our customers.

What payment methods do we accept?
We accept credit card payment through WorldPay and PayPal. We also accept Cheque and Money Order. Please visit payment page for more details.

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Contact Us

Saler: order@top-battery.com.au
Tech:  info@top-battery.com.au 
Webmaster: webmaster@top-battery.com.au
Tel: (02) 9502 1194

Please use the above methods to contact Top-Battery:

Our Office Hours?

Business Hour (Office Hour): 12:00nn-5:30pm Monday-Friday, public holidays closed.

Delivery and Service

There are two types of shipping we provide:

eParcel	Commodity Total Price	Postage & Handing Fee	Delivery Time
	AU $10.00 / per order		2~10 Business Days
	< AU $100.00	AU$10.00 + AU$5.00/item	1~3 Business Days
	≥ AU $100.00	AU$20.00 + AU$5.00/item
Due to the Lithium battery by air express post is now forbidden so please opt the normal post instead. Thank you. * We do not ship to Peurto Rico, military bases, Post Office addresses. * Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

NOTE:
We guarantee all the normal orders will be processed in 2 business days, but we are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

Please refuse the parcel if it is damaged in transit (i.e. Not to sign on delivery receipt) and notify us for the refusal of damage parcel, otherwise, we are not responsible for the damaged item.

Normally, the eParcel of Australia Post takes two to 10 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the eParcel of Australia Post.

Payment methods we take:

• Credit Card --WorldPay
  
• PayPal
  
• Bank Transfer
• Cheque
  
• Money Order

For purchase amounting to AUD700 or more, we only accept payment through PayPal, Bank Transfer, Cheque and Money Order. If the purchase amount exceeds AUD1200, we only accept payment through Bank Transfer, Check or Money Order.

? WorldPay payment system supports Visa, Visa Purchasing MasterCard and WorldPay.

? PayPal payment system supports Visa, MasterCard, eCheck and PayPal.

? Bank Transfer and Money Order

Bank Transfer and Money Order are generally cleared as paid within a day of arriving, however we maintain a clearance time of 5 days for any Company tansfer and 11 days for Personal Cheque due to current banking policy.

To pay by cheque please make your cheque payable and send to:
Silver Centre Pty Ltd
605 Forest Road
Bexley NSW 2207
Australia

? Bank Transfer: Please place an order through our online shopping cart first, then write down your Order Number in the description of the cheque.

Australia local bank account: There is no additional handling fee for transferring from an Australia local bank account.

Please use this account: Bank: ANZ BSB: 012071 AC Number: 2547 86672 AC Name: Silver Centre Pty Ltd

We only operate in Australia currently (i.e. no oversea orders).

Tax
The total price of any order will include the applicable sales taxes only. All other taxes that may apply are the sole responsibility of and to be paid by the customer.

Security Guarantee
Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Refund
After we have issued a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost, tax and delivery less any re-stocking fees (where applicable). Delivery and Service Chargers will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.

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Warranty and Return Policy

We warrant that the products sold on our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

1. Unless otherwise specified, we warrant our products for 1-Year from the date of original purchase under normal and non-commercial use.  Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@top-battery.com.au or filling out the Application. Items returned without RMA# will delay the process or be ignored.
3. In returning items to us, C.O.D. on shipments will not be accepted.
4. If you are not satisfied with our product(s), please contact us through info@top-battery.com.au to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
5. Returns due to our error:

• If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete.  If items are returned by express delivery or courier, refund will only cover up to au$10.00.
• After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
• After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
• Replacement products or refund will be arranged for all faulty products returned, subject to technical test results that justify Customers' complaint. 

6. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any items sent to us that are not our product.

Warranty and Return Policy for Clearance Promotional Items as follows:

1. Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.

2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.

3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.

4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.

5. Refund request would be accepted ONLY when replacement items are not available.

Return Merchandise Authorization (RMA) Procedures

1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@top-battery.com.au to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).

2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.

3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.

4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.

5. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.

6. Please ensure that returned items are the one that you purchased from us. Should you send us any products that are not manufactured by us and want to have them back, you are required to pay for the additional shipping charges so incurred.

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